Shipping Policy

Thank you for shopping with Vilvoro. By placing an order you agree to the terms below.

Order processing

Orders are processed and dispatched within 1–2 business days of payment confirmation. We do not process or ship on weekends or holidays. If we are working through a high volume of orders and your shipment will be meaningfully delayed, we will email you.

Delivery times

Once shipped, estimated delivery is 5–10 business days within the United States.

These are estimates, not guarantees. Carrier delays, weather, and customs processing can extend them.

Tracking

You'll get a shipping confirmation email with your tracking number once the order leaves. Tracking can take 24–48 hours to become active — if it looks stalled at first, that's normal.

If your package is lost or arrives damaged

Contact us at info@vilvoro.co and we will make it right. Send a photo if the item arrived damaged, and hold onto the packaging until the claim is resolved.

If tracking shows delivered but you don't have the package, check with neighbors and around your property first, then contact us. We'll work with the carrier on your behalf.

Address accuracy

Please double-check your shipping address at checkout. If you catch a mistake, email us immediately — we can usually correct it before the order is processed, but not after it ships.

Duties and taxes

Any customs fees, duties, or import taxes on international orders are the responsibility of the customer.

Questions

Email info@vilvoro.co and we'll help.